January 2, 2024
The End of Free Returns? How Amazon’s New Policy Impacts Shoppers
Due to rising return costs fueled by a surge in online shopping during the pandemic, Amazon is implementing a $1 fee for returns dropped off at UPS locations, but only if a free return option like Whole Foods, Kohl’s, or Amazon Fresh is closer. This change reflects a broader retail trend of retailers adjusting return policies to manage the substantial financial impact of merchandise returns, which totaled $816 billion in 2022.
